From weeks to 45 minutes

Envoplan Furnish serve schools and multi-academy trusts across the UK, but their internal process hadn't kept pace with their growth. Enquiries arrived by email, quotes were assembled manually, and procurement involved multiple disconnected systems and people.

The result was a two-and-a-half week lag between a customer's first enquiry and receiving a quote, significant admin overhead across procurement and goods-in, and no visibility at all for customers into their own orders or assets.

Four things were going wrong at once. Quoting was slow, because each enquiry needed manual back-and-forth across email, spec sheets and internal teams. Procurement was overloaded, with goods-in tracking, supplier communication and order management all handled by hand. Schools had no way to view their existing furniture, check an order or reorder without picking up the phone. And without standardised workflows, mistakes crept in and service quality varied, which made growth harder rather than easier.

Inpello designed and built Furnish HUB: a white-labelled platform that puts the entire furniture lifecycle — browsing, quoting, ordering, tracking and asset management — into a single school-branded portal. It connects the customer-facing experience to a powerful admin back-end, automating the tasks that had been consuming hours of staff time every day.

It was built from the ground up around how Envoplan Furnish actually operate, rather than adapted from a generic template. Discovery work mapped how their team works, how schools procure, and exactly where the time was being lost. When a school builds a basket, the relevant procurement workflows fire automatically on the back-end, connecting both sides of the transaction.

The result is not just an internal efficiency gain. It's a product Envoplan Furnish can offer proactively to every new school relationship — operational software turned into a sales differentiator.